Terms & Conditions
Please read our product warranties prior to purchase. Questions can be sent to email@example.com
Welcome to ORCA. Throughout the site, the terms “we”, “us” and “our” refer to ORCA. Please read the following terms of service (“terms”) as they govern your use of our site. To make these terms easier to read, the Site and our services and content are collectively called the "Services". By using this site, you agree to follow and be bound by the following rules below. If you do not agree to these terms, please do not use this site in any way.
We may update the Terms at any time. Updated terms will be posted to the Site, or you may be notified via email. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
All of the content that appears on ORCA’s web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by ORCA. The entire content of ORCA’s web site is copyrighted as a collective work under U.S. copyright laws. ORCA grants you a limited license to access and make personal use of the content on this website. Content of ORCA’s website is intended solely for the personal, noncommercial use by the users of our site.
When you make a purchase through our Services, you authorize us or our third party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase. You are responsible for the timely payment of all fees and for providing a valid method of payment. All prices, fees and any applicable taxes and other charges are payable in your selected currency at checkout. When you initiate a purchase transaction via the Services, you will be asked to provide customary billing information such as your name, billing address, and credit card information. You may also need to provide additional information to verify your identity before completing your transaction. If you are completing the purchase using a third party payment processor, that processor’s terms and conditions apply to your payment transaction.
Our products are sold in limited quantities and availability. We have done our best to display our items as accurately as possible on the site but please be aware, variations in style, color, and size may occur as each item is hand-crafted. If you are not satisfied your purchase, please contact firstname.lastname@example.org
We reserve the right to refuse, suspend, or revoke promotional offers at any time.
SHIPPING & RETURNS
Shipping quotes provided on the website are subject to change depending on freight costs and final weights of products. Return shipping and handling charges are covered by the customer. There is a 30% restocking fee for hardware. Furniture and pavers are final sale. Items must be returned in a sellable condition.
With use of this site, you agree that no comments or other user submissions submitted by you to ORCA’s website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.
ORCA strives to create an interactive relationship with the members of its site and services. User comments, tagged media, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to ORCA on or by this site shall be and remain ORCA property. Users assign all property rights and interests to ORCA allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, ORCA shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.
If you choose to publicly share any images of any ORCA products through any social media website or other online or publicly available service, including any such image accompanied by a hashtag (i.e., a word or phrase preceded by “#”) reference using any of our trademarks or any other terms, slogans or keywords referencing ORCA or its products, you hereby grant to ORCA a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to store, reproduce, distribute, perform, and display (publicly or otherwise), create derivative works of, adapt, modify, and otherwise use and exploit such photos, in any format or media now known or hereafter developed, in connection with ORCA’s (and its successors’, affiliates’ and designees’) business.
CORRECTION OF SITE ERRORS
The information on ORCA’s website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.
By use of this site, you agree to indemnify and hold ORCA (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).
MODIFICATION/TERMINATION OF THE SITE
In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. ORCA shall not be liable to you or any third-party for any termination of your access.
To improve our site, ORCA may use and promote services provided by outside third parties. However, even if the third party is affiliated with ORCA, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.
LIMITATION OF LIABILITY
ORCA shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products (even if ORCA has been advised of the possibility of such damages).
ORCA offers a limited 1-year warranty on our products. All custom orders are final sale and not covered by our warranty. Hardware, plumbing products, and pavers must be installed by a professional licensed installer. We do not warranty the workmanship of the plumber or contractor hired to install our products. If they damage a product during installation, it is not ORCA’s responsibility to fix or replace the product.
Questions about the Terms of Service should be sent to us at email@example.com
ORCA DESIGN LLC hardware fixtures carry a 1 year limited warranty to the original consumer purchaser to be free from defects in material and workmanship. This warranty is void for any damages due to misuse, abuse, neglect, accident, improper installation, improper care of finishes, or use of any replacement parts. This warranty is made to the original consumer purchaser in the original installation and is effective from the date of purchase as shown on purchaser's receipt. ORCA Design will not be liable for any labor or other expenses or for damages of any kind or nature incurred in connection with the sale, use, or replacement of any defective products or parts or portions thereof. Orca Design neither assumes nor authorizes any other person to assume for it any other liabilities in connection with the sale or use of its products. Our outdoor hardware is intended for outdoor use only. If purchaser wishes to install indoors, our warranty is voided.
COMMERCIAL WARRANTY: ORCA Design extends the above limited warranty to purchasers of products for industrial, commercial and business use upon the same terms and conditions and exclusions applicable to residential purchasers.
ORCA DESIGN LLC furniture products carry a 1 year limited warranty to the original consumer purchaser to be free from defects in material and workmanship. This warranty is void for any damages due to misuse, abuse, neglect, accident, improper installation, improper care of finishes, or use of any replacement parts. This warranty is made to the original consumer purchaser in the original installation and is effective from the date of purchase as shown on purchaser's receipt. ORCA Design will not be liable for any labor or other expenses or for damages of any kind or nature incurred in connection with the sale, use, or replacement of any defective products or parts or portions thereof. ORCA Design neither assumes nor authorizes any other person to assume for it any other liabilities in connection with the sale or use of its products.