We will contact you when your order is complete, to make sure you are ready to receive your freight shipment. Transit time is usually 1-5 business days depending on your location. Once your order has been picked up and is in transit, we’ll follow up with tracking details.
Freight tracking usually estimates the date the cargo arrives at your nearest freight terminal. Within 1-2 days of this date, expect a telephone call from the carrier to schedule a delivery appointment. If the carrier is unable to reach you by telephone to schedule delivery, resulting in a delay, they may charge storage penalties.
At delivery, the driver will offload your product curbside. They are not authorized to move the product any further, unless prior arrangements were made at the time of booking. At this point you should inspect the pallet(s) for any damage that may have occurred during shipping. If none, you can sign the carrier’s delivery receipt. If there is severe damage, take pictures, note “Refused due to damage” on the carrier's paperwork, and contact us immediately to file a claim. Claims discovered after 48 hours will likely not be processed by the carrier, so it is your responsibility to thoroughly inspect the product at the time of delivery.