FAQ

ORCA currently delivers within the United States.

We do not offer customer pick-up on our products.

Most of our larger furniture pieces are delivered via a third party delivery service (unless otherwise noted) with a delivery transit time of 2-4 weeks. Delivery time does not include lead time for fabrication. ORCA will make initial arrangements for delivery and will contact you once your order has shipped with tracking information.

All furniture is inspected upon the completion of production and again upon departure from our fabricators. We kindly ask that you inspect the item upon arrival and notify ORCA of any damages within 48 hours of delivery. If there are no damages upon receipt, the receiver will be asked to sign for the order before the driver leaves. We are unable to hold any furniture orders for delivery at a later time.

Pavers ship via palletized freight. Please note pavers will arrive on heavy pallets and left curbside. It is the customer's responsibility for bringing pavers inside from the curb. 

Paver orders should be inspected upon delivery. It is recommended to order 10% overage as breakage during transit is expected. We do not accept returns on pavers once the order has been placed. In the case that more pavers were damaged in transit than the allocated 10%, please reach out to hello@orcaliving.com and our team will assist you.

Our products are made by custom vendors and are made to order. For this reason we unfortunately are not able to offer returns or refunds. If there is an issue with your oder, please reach out to our team immediately at hello@orcaliving.com. 

We accept returns of unused, uninstalled products within 30 days of receiving your order. Please note that returns are subject to a 30% restocking fee and return shipping costs are the responsibility of the customer. Return shipping costs will be deducted from your refund.

We advise using sufficient care and materials to ensure your returned item arrives undamaged and in its original condition. We are not responsible for items lost, damaged or stolen in the mail.

Clay, Worn, and Pressed pavers are freeze and thaw rated. Earth terrazzo has a rain guard to help with water entry but we advise not to be used in areas where temperatures expose them to year round snow and frost.

Yes, our standard pavers in full thickness can be used for vehicular traffic as long as they are installed correctly with a sufficiently compacted base material. 

Our clay paver, earth terrazzo paver and pressed pavers can be set on a slight grade (less than 10%) as long as the base material is compacted enough and there is a rigid edging to prevent pavers from shifting over time.  

Our pavers are pervious using the install method of a sand set base with permeable infill. The pavers themselves are not permeable unless installed in this way.

See cleaning guide here. 

See installation guide here. 

Yes, we offer discounted trade pricing for approved trade professionals. You can apply for our trade program here.  

You can apply for our trade program here. Once approved, you will create an account and the trade discount will be automatically applied at checkout.